Terms & Conditions

  • Welcome to www.servistar.com.au (the 'Website'). The Website facilitates interactions between:
    • people looking to have their vehicle serviced or repaired (the 'Customer'); and
    • independent Mechanics qualified to provide Servicing and repairs to vehicles (the 'Supplier'), making it easier for the Customer and the Supplier to locate, communicate, arrange payment and deliver the services in a fast and secure manner (the 'Services').
  • Servistar does not provide the auto service, it helps connect the customer and the supplier. The mechanics (supplier) deliver the service to customer – not Servistar.
  • The Website is operated by Servistar PTY. LTD. (ABN 89 639 771 403). Access to and use of the Website, or any of its associated products or Services, is provided by Servistar. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of its products or Services, immediately
  • Servistar reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Servistar updates the Terms, it will use reasonable endeavours to provide you with notice of updates of the Terms. Any changes to the Terms take immediate effect from the date of their publication.

You accept the Terms by registering for the Services and/or making any payment as required under the Terms for use of the Services. You may also accept the Terms by clicking to accept or agree to the Terms where and if this option is made available to you by Servistar in the user interface.

  • In order to access the Services, both the ‘Customer’ and the ‘Supplier’ are required to register for an account through the Website (the 'Account').
  • As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
    • Email address
    • Preferred username
    • Mailing address
    • Telephone number
    • Password
    • Credit card details
  • You warrant that any information you give to Servistar in the course of completing the registration process will always be accurate, correct and up to date.
  • Once you have completed the registration process, you will be a registered member of the Website ('Member') and agree to be bound by the Terms.
  • You may not use the Services and may not accept the Terms if:
    • you are not of legal age to form a binding contract with Servistar; or
    • you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services
  • Servistar provides the Servistar platform (www.servistar.com.au) only, enabling customers to post their job and suppliers to quote or bid on those jobs.
  • Servistar only permits individuals over 18 years of age to become members.
  • Servistar accepts no responsibility for any aspect of interaction between ‘customer’ and ‘supplier’ including but not limited to the performance and delivery of services
  • Servistar is not a party to, or responsible for, any Service, repair or advice provided by a supplier.
  • Servistar will not be a party to any disputes between you and suppliers.
  • Servistar is not liable in any way for any Services provided by a supplier.

As a Member, you agree to comply with the following:

  • You will not share your profile with any other person;
  • You will use the Services only for purposes that are permitted by:
    • the Terms; and
    • any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
  • You have sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;
  • Any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Servistar of any unauthorised use of your password or email address or any breach of security of which you have become aware;
  • You must not expressly or impliedly impersonate another Member or use the profile or password of another Member at any time;
  • Servistar is not liable in any way for any Services provided by a supplier.
  • Any content that you broadcast, publish, upload, transmit, post or distribute on the Website ('Your Content') will always be accurate, correct and up to date and you will maintain reasonable records of Your Content.
  • You agree not to harass, impersonate, stalk, threaten another Member of the Website (where interaction with other Members is made available to you);
  • Access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of providing the Services;
  • You will not use the Services or the Website in connection with any commercial endeavors except those that are specifically endorsed or approved by the management of Servistar;
  • You will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
  • You agree that commercial advertisements, affiliate links and other forms of solicitation may be removed from Member profiles without notice and may result in termination of the Services. Appropriate legal action will be taken by Servistar for any illegal or unauthorised use of the Website; and
  • You acknowledge and agree that any automated use of the Website or its Services is prohibited.
  • By Servistar offering the Services to you, you agree that you pay for the agreed amount via the Servistar payment page.
  • All payments made in the course of your use of the Services are made using ‘stripe’ payment gateway. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the ‘stripe’ terms and conditions which are available on their website.
  • Since Servistar is only a facilitator in introducing the customer to the supplier and providing a system to make safe payment, Servistar does not hold any liability to the customer directly and will not personally refund them any payments made in the use of Services
  • Notwithstanding the above clause, if a customer is unsatisfied with the services provided by the supplier or believes that they may be entitled to a refund, then Servistar requires the customer to:
    • Contact the supplier directly to request a refund; and
    • If contacting the supplier is not successful after fourteen (14) days, contact Servistar through the 'Contact Us' section of the Website outlining why you believe you are entitled to a refund so we are able to determine if the supplier should be removed from the Services.
  • If you cancel your booking and cannot reschedule, we will refund your payment less a $10 cancellation fee.
  • If the supplier agrees to a refund it is acknowledged that the supplier will instruct Servistar to refund all or part of the payments made to the customer directly, less any fees and charges incurred by Servistar in processing the refund.
  • Both the customer and supplier agree that they will comply with the Refund Policy contained in this Clause of these Terms.
  • The Website, the Services and all of the related products of Servistar are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Servistar or its contributors.
  • All trademarks, service marks and trade names are owned, registered and/or licensed by Servistar, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:
    • use the Website pursuant to the Terms;
    • print pages from the Website for your own personal and non-commercial use.
  • Servistar does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Servistar.
  • Servistar retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
    • business name, trading name, domain name, trademark, industrial design, patent, registered design or copyright, or
    • a right to use or exploit a business name, trading name, domain name, trademark or industrial design, or
    • a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process)
  • You may not, without the prior written permission of Servistar and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.
  • Where you broadcast, publish, upload, transmit, post or distribute Your Content on the Website, then you grant to Servistar a non-exclusive, transferrable, perpetual, royalty-free, irrevocable, worldwide license to broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change Your Content.

Servistar takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Servistar's Privacy Policy, which is available on the Website.

  • Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
  • Subject to this clause, and to the extent permitted by law:
    • all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
    • Servistar will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
  • Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Servistar make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Servistar) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
    • failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
    • the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
    • costs incurred as a result of you using the Website, the Services or any of the products of Servistar; and
    • the Services or operation in respect to links which are provided for your convenience.
  • You acknowledge that Servistar Website and the Services are only intended to facilitate the interactions between the customer and the supplier and does not offer any services other than the Services and Servistar holds no liability to you as a result of any conduct of the Members or the misuse of Your Content by any party (including other Members).
  • Servistar's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.
  • You expressly understand and agree that Servistar, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
  • You acknowledge and agree that Servistar holds no liability for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you as a result of providing Your Content to the Website.

If you have any complaints about our privacy practices, please feel free to contact us at hello@servistar.com.au and provide details of your complaints .We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Servistar - Trusted Mechanics at your Fingertips