Workshop Frequently Asked Questions

Servistar helps bring the digital side of finding and booking customers into one platform. It can help your workshop: • Reach local customers looking for automotive services • Receive service and repair requests • Send professional quotes • Manage bookings and availability • Communicate with customers • Create and manage invoices • Send booking reminders • Improve your workshop’s online visibility • Reduce unnecessary phone calls and manual administration Your workshop still controls the services you offer, the prices you charge and the jobs you accept.

No. Servistar is the platform connecting customers with independent workshops, mechanics and automotive service providers. Your workshop performs the actual inspection, service or repair.

Servistar is designed for automotive workshops, mechanics and service providers that want to connect with customers looking for vehicle servicing and repairs. This can include independent workshops and, where applicable, mobile mechanics and other automotive service providers.

No. Servistar is designed to support local automotive businesses as well as larger operations. A smaller workshop can use the platform to improve its visibility, receive relevant enquiries and manage bookings without needing a large administration or marketing team.

Register your workshop and create a business profile with details such as your workshop name, location, contact information, services and operating hours. Once your profile is completed, you can configure your pricing and availability and begin receiving suitable customer enquiries.

Most workshops can complete the initial setup in under five minutes. Providing complete workshop, service and availability information can help customers understand your business and help Servistar match your workshop with suitable requests.

You will generally need to provide information such as: • Workshop name • Contact details • Location or service area • Services offered • Operating hours • Pricing information • Booking availability Our team will call you for approval of those information. Additional business information may be requested as part of setting up or managing your account.

Joining Servistar is free. There are no upfront joining costs, hidden registration fees or lock-in contracts. Servistar’s model is designed so workshops pay when the platform delivers value to the business. Any applicable charges or commercial arrangements should be reviewed as part of your Servistar account or agreement.

No. Servistar does not promote a lock-in arrangement for workshops. You remain in control of whether you continue using the platform.

Yes. Servistar is designed without a long-term lock-in commitment. If you no longer want to use the platform, you can stop using the service in accordance with your account arrangements and applicable terms.

Your workshop profile can contain information customers need when deciding where to book, such as your location, services, availability, pricing and other workshop information. Ratings and reviews may also help customers compare your workshop with other suitable options.

Yes. Your workshop controls the services it offers. Keeping your service list accurate also helps Servistar send you requests that are relevant to the work your business actually performs.

Yes. Workshop information such as services, pricing, operating details and availability should be kept up to date so customers receive accurate information when considering your business.

Update your booking availability to reflect when you can realistically accept new work. Keeping availability accurate reduces unnecessary enquiries and makes it easier for customers to select suitable booking times.

Yes. Servistar is designed to increase workshop visibility among customers actively looking for automotive services. Depending on the features you use, Servistar can also help customers discover and book your services through online channels such as Google Search and Google Maps.

Servistar’s Google Maps booking feature is designed to help customers find your workshop, view available services and move towards a booking directly from Google Search or Maps. This provides another way for potential customers to discover your workshop without needing to call first.

Servistar uses matching technology to connect customer requests with suitable workshops based on factors such as the customer’s vehicle, requested service and location. Keeping your workshop information accurate improves the relevance of the requests you receive.

No. Servistar is designed to match requests with relevant workshops rather than sending every enquiry to every business. This helps reduce unsuitable leads and unnecessary quoting.

A booking or quote request can include relevant information about the customer’s vehicle and the service or repair they are looking for. This gives you more information before deciding whether the job is suitable for your workshop.

Servistar screens booking requests through its system to help reduce invalid or unreliable enquiries. You can review the available booking information before deciding whether to accept a job.

No. Your workshop remains in control of the work it accepts. Review the customer request and decide whether you have the capability, availability and interest to take the job.

You do not need to take work that does not suit your business. Keeping your services and availability up to date also helps reduce the number of unsuitable requests you receive.

Yes. Servistar is available online 24/7, so customers can search, submit requests and manage bookings at any time. Your workshop does not have to respond outside its own operating hours. You can review new requests when your business is available.

The number of requests or bookings can vary depending on factors such as your location, the services you offer, customer demand, availability and how suitable your workshop is for incoming requests. Servistar is designed to improve your access to potential customers, but actual booking volumes can vary.

You can create and send a quote through your Servistar workshop dashboard. Quotes can include information such as the proposed work, labour and parts so the customer has a clearer understanding of what your price covers.

Yes. You can create a quote based on the particular vehicle and job rather than being limited to a generic price. This is particularly useful for repairs where the required work differs between vehicles.

Yes. You can configure service pricing as part of your workshop setup. This can make it easier for customers to understand your pricing and can reduce the amount of manual quoting required for common services.

Yes. Your workshop determines its own service and repair pricing. Servistar provides the platform for presenting and comparing service options but does not require every workshop to charge the same price.

Yes. Comparison is an important part of the Servistar customer experience. Customers may compare factors such as price, inclusions, parts, availability, location, workshop information and reviews before deciding where to book.

No. Servistar is not designed to make automotive work a race to the lowest price. Customers are encouraged to compare what is actually included in a quote, along with workshop reputation, availability, convenience and overall value. A clear quote can often be more useful than simply offering the lowest number.

A useful quote should make it easy for the customer to understand what they are paying for. Where relevant, clearly explain: • The work being carried out • Parts being supplied • Labour • Diagnostic charges • Additional fees • GST • Important exclusions • Warranty information • Anything that may change after inspection Clear quotes make it easier for customers to compare equivalent work and reduce misunderstandings later.

Make that clear to the customer. Some faults cannot be accurately diagnosed from a description alone. In these cases, explain that an inspection or diagnostic process is required before the final repair scope and cost can be confirmed. Avoid presenting an uncertain repair cost as a guaranteed final price.

Explain what you have found, why the additional work is recommended and what it will cost. The customer should understand and approve additional work where approval is required before you proceed beyond the originally agreed service or repair.

Servistar includes automation features designed to reduce repetitive workshop administration, including automated quoting and booking-related processes where available. This can be particularly useful for commonly requested services with predictable pricing.

The customer can proceed with the booking through Servistar. The booking can then be managed through your workshop dashboard, allowing you to keep the relevant booking, customer and vehicle information together.

Yes. You can configure your operating hours and available booking slots so customers can choose from times that work for your workshop.

Yes. Servistar provides booking management tools through the workshop dashboard. This allows you to keep incoming bookings and relevant customer information organised in one place.

Not yet. Servistar currently operates in Sydney, connecting local automotive workshops with more customers seeking reliable servicing and repairs. We plan to expand to Melbourne and Brisbane soon, with other Australian cities to follow. Our goal is to help workshops grow their customer base by putting them in front of drivers who need their services.

Servistar includes automated reminder and booking communication features designed to reduce manual follow-up and help both workshops and customers stay informed.

Servistar uses booking verification and check-in processes to help confirm customer details and booking intentions. The system can also check cancellations and send booking-related communications, helping workshops plan with greater confidence.

Customer cancellations are handled according to your workshop’s applicable cancellation terms. Booking changes are reflected through the Servistar system so you can keep your schedule up to date.

If circumstances change, communicate the change as soon as possible and arrange a suitable alternative with the customer. Keeping the booking information updated helps avoid confusion for both parties.

Not necessarily. One of Servistar’s goals is to reduce unnecessary phone calls by collecting vehicle, service and booking information digitally. You can still contact a customer when clarification is required or when discussing diagnosis, additional work or other important details.

Yes. Servistar provides tools to help workshops manage customer communication alongside quotes and bookings. This keeps more of the service journey organised in one place.

Ask the customer for the information you need before committing to the job or finalising the quote. For example, you may need clarification about symptoms, previous repairs, vehicle details or what work the customer is requesting.

Yes. If inspection reveals additional work, explain the issue and proposed cost clearly before proceeding where customer approval is required. Servistar is intended to support that communication rather than replace the professional discussion between a mechanic and customer.

Your workshop remains in control of the payment methods it accepts. Customers can pay according to the payment arrangements available for your workshop, while Servistar helps manage the booking and related communication.

No. Your workshop controls the amount it charges customers for the automotive work it performs. Any Servistar platform charges are separate from the price your workshop sets for the service or repair.

Yes. Quotes and invoices can be managed through the Servistar workshop dashboard alongside customer communication and bookings.

Servistar supports workshop ratings and reviews. Customer feedback can help future drivers understand other customers’ experiences when comparing workshop options.

Customers may be comparing several workshops offering similar services. Reviews provide additional context beyond price and can help demonstrate the quality of your service, communication and customer experience.

Keep your workshop profile accurate, respond to suitable requests promptly and provide quotes that clearly explain what is included. Competitive pricing can help, but customers may also consider your availability, location, reviews, communication and the overall value of your offer.

The workshop that accepts the booking is responsible for carrying out the automotive work it agrees to perform. Servistar provides the platform that connects the customer and workshop and helps manage the booking process.

Warranty conditions can depend on the workshop, type of service and parts supplied. Your workshop should clearly explain any applicable parts or workmanship warranty to the customer.

Technical concerns about work performed should generally be addressed directly between the customer and workshop. If the issue relates to the Servistar platform, booking process or account, Servistar support can assist with the platform-related matter.

Servistar may provide information reasonably necessary for you to understand and manage a customer request or booking. This may include relevant customer contact details, booking information and vehicle information. Customer information should only be used appropriately in connection with the service or booking.

Servistar uses measures such as secure hosting, access controls, authentication, monitoring and encryption where appropriate to help protect information held on the platform. Workshops should also keep their own login and account details secure.

Servistar states that it does not sell personal information as part of its normal business operations. Information may be shared where reasonably necessary to operate bookings, communications, payments, support or other platform services.

Yes. Servistar is an online platform available 24/7. You can access your account and manage available platform functions when it suits you, while your workshop can continue operating according to its own business hours.

Servistar provides tools for enquiries, quotes, bookings, invoices, availability and customer communication. Whether it replaces or works alongside another system depends on how your workshop currently operates and which Servistar features you choose to use.

It is both a customer-acquisition and workshop-management platform. Servistar helps customers discover and compare workshops, while also giving workshops tools for managing the enquiries and bookings that come through the platform.

Servistar provides support for workshops using the platform. If you have trouble with registration, your profile, quotes, bookings or another Servistar feature, contact the Servistar support team for assistance.

Register your workshop, complete your business profile, add your services and operating information, set your pricing and availability, and begin receiving relevant customer requests. The more accurate your workshop information is, the easier it is for Servistar to connect your business with customers looking for the services you provide.