Privacy Policy

Effective date: 01/01/2026(AEST)

At Servistar, we care about privacy and take the handling of personal information seriously. This Privacy Policy explains how we collect, use, store, and share information when you use app.servistar.com.au, our websites, and related services.

Servistar is a platform that connects car owners with workshops, mechanics, and service providers. We also provide tools that help businesses manage bookings, communicate with customers, and organise service records.

By using Servistar, you agree to the way we handle personal information as described in this Privacy Policy.

1. Who we are

In this Privacy Policy, Servistar, we, us, and our refer to the business operating the Servistar platform.

Business name: Servistar

Website: servistar.com.au

Contact email: [email protected]

Business address: Manly Vale, NSW, Australia

2. What information we may collect

The type of information we collect depends on how you use Servistar.

If you are a customer or vehicle owner, we may collect:

  • your name

  • phone number

  • email address

  • suburb, postcode, or address

  • account and login details

  • booking details

  • vehicle information such as make, model, year, registration plate, and service-related information

  • reminder preferences

  • messages, reviews, ratings, or support requests

  • any details you provide when making or managing a booking

If you are a workshop, mechanic, or business user, we may collect:

  • business name

  • contact person details

  • business address and service area

  • phone number and email address

  • services offered

  • business settings, availability, pricing, and related information

  • billing or payment-related details where relevant

  • staff or user account information

We may also collect technical information such as:

  • IP address

  • browser and device type

  • operating system

  • pages visited

  • actions taken on the platform

  • cookies and analytics data

  • approximate location data where relevant to searches or bookings

3. How we collect information

We collect information in different ways, including when you:

  • create an account

  • sign in to the platform

  • search for a workshop or service

  • make a booking

  • contact a workshop through Servistar

  • receive or manage reminders

  • upload documents, images, or other content

  • fill out forms

  • communicate with our support team

  • use our website or app

We may also receive information from:

  • workshops and service providers

  • customers making bookings

  • third-party service providers that support our platform

  • analytics, messaging, and communication providers

4. Why we collect and use information

We use personal information to operate and improve Servistar. This may include using information to:

  • create and manage accounts

  • process and manage bookings

  • connect customers with workshops or mechanics

  • send booking confirmations, reminders, updates, and notices

  • store booking history and vehicle-related information

  • help customers stay organised with service and rego-related reminders

  • help workshops manage their business and communicate with customers

  • respond to support requests

  • improve our platform, features, and user experience

  • monitor performance, reliability, and security

  • prevent misuse, fraud, spam, or suspicious activity

  • comply with legal and regulatory obligations

  • send marketing or promotional information where permitted by law

5. Who we may share information with

We may share information where it is reasonably necessary to provide the Servistar service.

This may include sharing information with:

  • workshops, mechanics, and service providers involved in a booking

  • customers and booking contacts involved in a booking

  • service providers who help us run the platform, such as hosting, email, SMS, analytics, or customer support providers

  • payment or billing providers where relevant

  • professional advisers such as lawyers, accountants, or auditors

  • regulators, government authorities, or law enforcement where required by law

  • a new owner or successor if part of the Servistar business is sold or transferred

We do not sell personal information as part of our normal business operations.

6. Bookings, reminders, and communications

Servistar may use your information to send service-related communications such as:

  • booking confirmations

  • changes to a booking

  • service reminders

  • rego-related reminders

  • updates from a workshop or mechanic

  • account or security notices

These communications are considered part of the service.

If you choose to receive marketing messages, we may also send occasional updates, offers, or announcements. You can opt out of marketing communications at any time.

7. Reviews, support messages, and user content

If you leave a review, send a message, submit a support request, or upload content through Servistar, we may collect and keep that information.

Some content, such as reviews or ratings, may be visible to other users or the public depending on how the feature works.

Please avoid including sensitive personal information in open text fields unless it is necessary.

8. Cookies and analytics

We may use cookies and similar technologies to:

  • keep you signed in

  • remember preferences

  • improve website performance

  • understand how users interact with Servistar

  • measure the success of campaigns and features

  • support analytics and reporting

You can manage cookies through your browser settings, but disabling some cookies may affect how the platform works.

9. Data security

We take reasonable steps to protect the information we hold from misuse, loss, unauthorised access, disclosure, or alteration.

These steps may include:

  • secure hosting

  • access controls

  • authentication measures

  • system monitoring

  • encryption where appropriate

  • restricted internal access

Even so, no online platform can guarantee complete security, so users should also take care to keep account details secure.

10. Overseas storage or processing

Some of the providers we use may store or process data outside Australia. Where that happens, we take reasonable steps to work with providers that handle information appropriately and securely.

11. Access and correction

You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete, or out of date.

To do this, contact us using the details listed below. We may need to verify your identity before processing the request.

12. How long we keep information

We keep personal information for as long as it is reasonably needed for business, legal, security, and operational purposes. This may include keeping records of bookings, communications, account activity, and billing information for an appropriate period.

When information is no longer required, we may delete it or de-identify it where appropriate.

13. Third-party services and links

Servistar may include links to other websites, services, maps, or tools operated by third parties. We are not responsible for the privacy practices of those external services, and you should review their own policies separately.

14. Children

Servistar is not intended for young children. We do not knowingly collect personal information from children in a way that is not appropriate or authorised.

15. Privacy questions or complaints

If you have a question, concern, or complaint about privacy or how your information has been handled, please contact us.

We will review the matter and respond within a reasonable time.

Contact us

Servistar

Email: [email protected]

Address: Manly Vale, NSW, Australia

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our platform, legal requirements, or business practices. The latest version will always be available on our website.